Terms & Conditions

Returns

Pre-Approval Return Policy:
Please call or e-mail for prior approval before returning any items. No returns accepted without prior approval. Customer pays for return shipping. Credit will be given after the product is returned and inspected. Sorry, no refunds, credits or exchanges after thirty days.

Return Policy for Appliances (Juicers, Distillers, Dehydrators, Etc.):
Items in new condition with the original warranty, 10% restocking fee. Items in new condition without warranty, 15% restocking fee. Items in used condition with the original warranty, 20% restocking fee.

Return Policy for All Other Products (Supplements, Superfoods, Etc.):
Any NON-PERISHABLE item may be returned unopened and unused for any reason within thirty days. Simply enclose a note with it to let us know how you would like your credit to be issued - immediately to your charge card, store credit, or exchange. Our return address is:

Sunfood Nutrition™
Attention: Returns
11655 Riverside Drive
Lakeside, CA 92040

General Returns Information:
Returns credited back to a credit card will be charged a 20% restocking fee. Store credits will be charged a 10% restocking fee. If you wish an exchange, please let us know what product you would prefer. Any difference will be given either as a store credit or charged to your credit card on file.

Opened food products are not returnable. If you have a problem with any perishable food product, please call customer service at 1-888-729-3663 or 619-596-7979. They will be happy to discuss your options with you.

Shipping and Handling

We endeavor to ship all orders within 24 hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.

USA Orders:
Please provide a physical street address so we can send your order trackable and insured by UPS. UPS does not deliver to PO Boxes. If you wish to have your order sent to a PO Box, you must call in your order to 1-800-205-2350 as we do not currently offer US Postal Service shipping options on the web. For security and liability reasons, all orders going to Hawaii, Alaska, Guam, or the Virgin Islands must be shipped UPS Second Day Air. Items that state "Free shipping to the 48 USA states" do not include Hawaii, Alaska, Guam, or the Virgin Islands.

Canada Orders:
We no longer offer Canada Standard Shipping due to the high brokerage fees. Canada Express Shipping gets your package delivered sooner and brokerage fees are lower than Standard Shipping.

International Orders:
Since your order will be shipped outside the U.S., you may be required to pay international customs and brokerage fees. Sunfood Nutrition is not responsible for these fees, even if you do not accept the package, so if you are concerned, please check with your country's customs policies prior to ordering.

Recycled Packaging
In keeping with our mission to clean up the planet, we reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes made of up to 100% recycled material. We use clean waste paper collected from local sources and 100% natural, corn-based, biodegradable "packing peanuts" to help protect your order during shipping.

Internet Privacy Statement

OUR PRIVACY IS OUR PROMISE

This privacy statement discloses the privacy practices for Sunfood Nutrition™.

Information Collection and Use:
Sunfood Nutrition™ is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.

Log Files
We use IP addresses to administer the site, track page views and the click-through activity of links, and gather broad information for internal use. IP addresses are not linked to personally identifiable information.

Links
This Web site contains links to other sites. Please be aware that Sunfood Nutrition™ is not responsible for the privacy practices of these other sites. We encourage Web users to always read the privacy statement of any site that collects personally identifiable information. This privacy statement applies solely to information collected by the Sunfood Nutrition™ Web sites.

Security
Our Web sites are designed with numerous precautions to protect users' information. Customer information is appropriately protected in-house as well as online.

Sensitive information (such as a credit card account number) is protected by Secure Socket Layer encryption. While on a secure page, such as an order form, the lock icon at the bottom of a Web becomes locked, rather than open (or unlocked) as when the user is simply "surfing" the Web.

In addition, access to users' information is restricted within our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

For questions about our privacy policy, send an email to nature@sunfood.com